LSP Professional Development Workshop
This past Monday, I had the opportunity to sit in on an LSP workshop covering ‘Customer Service Principles’. This is one of four workshops that will be held over the next month. This series is focused around support for the customers we serve. I’ve had the priviledge in past years to sit in on similar workshops, but those were more focused on supporting Administration and Teachers in a high school environment. The general principle is the same. A customer is a customer, no matter what the venue. This session focused on four key items; 1. Attitude 2. Consistency 3. Teamwork and 4. Service. Attitude can set the mood for how you and your customer interact together. That alone can make the entire experience a good or bad one for both parties. Consistency is linked to making sure that you provide the same level of service to all customers in all situations. Teamwork is keeping other team members abreast of what you’re doing and how you do it. Along with helping each other look good in the eyes of the customer by stepping in to help when others are out. Putting a customer off or having them wait for another staff member complicates the process. Service is making sure that you’re able to provide the support that the customer expects, at least to the best of your ability. Avoid passing the buck. All of these principles fell directly in line with how I believe our department approaches customer service.